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CUSTOMER SERVICE Policies and
Procedures
About InTrends:
InTrends.com is one of the largest importers of Authentic Luxury Handbags, Designer Shoes & accessories from top designers like Gucci, Prada, Fendi, Jimmy Choo, JP
Tods, Marc Jacobs, Celine, Chloe, Lambertson, Luella & Dior. Our specialty ios providing highest quality, service, authenticity, and the best
possible price. We stand behind all products we sell by providing the
highest level of guarantee. We have been providing a high level of
quality to our customer for over 8 years.
Please feel free to contact us for all your Luxury needs or help
regarding our products and services. Our professional Customer
Service team is on call to assist you. Be it a simple shipping question,
recommendation, or additional product information, we are here for you
at
(866) 3-INTRENDS (346-8736)
or at Info@intrends.com.
Payment Methods:
All of our prices are in U.S. dollars, and we accept payment via: Visa,
MasterCard. BUY BY PHONE - Our customer service representative will call
you to collect and verify your credit card information on the phone. BUY
ON-LINE - We use Authorize.Net secure payment processing for our credit
card gateway, which enable you to safely and securely use your credit
card over Internet.
Our payment security through
state of art SSL (Secure Socket Layer) encryption which is an accepted
standard for transferring information securely across the Internet. It
encrypts data passed between the server and the browser, so that
unauthorized parties cannot intercept sensitive, confidential or
personal information, such as a phone number or address. Yahoo! Merchant
Solutions employs SSL to protect your customers' billing and shipping
information when it's submitted through your checkout pages, which helps
to ensure a reliable, secure shopping experience.
PAY BY PAYPAL - You can also
pay using If you don't have a Paypal account, click here to sign up for
one.
Ordering Options:
You can
order by calling our Customer Service Center at:
(866)
3-INTRENDS (346-8736)
Monday
through Friday 10:00 a.m. to 5:00 p.m.
Pacific
Standard Time.
Sales
Tax:
California requires us to charge a 7.75 percent sales tax on all
products. For orders shipped to Canada, order recipients are responsible
for paying the associated Goods and Services Tax (GST), Provincial Sales
Tax (PST), Harmonized Sales Tax (HST) and any applicable duty charges
upon the arrival of the order. Any brokerage fees incurred are also the
responsibility of the recipient.
Canceling Orders:
You may cancel or revise your order — if we are contacted before your
order has been processed. To request a cancellation on an unshipped
order: Call our Customer Service Center at:
(866) 3-INTRENDS
(346-8736).
We recommend calling because
your window of opportunity for canceling — which must be done before
shipment — can sometimes be very short. Contact Customer Service Center
and fill out an e-mail form.
You will receive an e-mail
confirmation after your order has been canceled. Items sold as a set may
be canceled only as a complete set. Once your order has been shipped, it
is no longer possible to cancel it. Your option then is to request a
Return Authorization from Customer Service and initiate a return. Please
check our return policy prior to retuning your products.
We
Guarantee Your Satisfaction:
This Customer
Satisfaction Guarantee applies only to items sold by Intrends.com. We
want you to be completely satisfied with every purchase you make from
Intrends.com. We are so committed to this we guarantee it with our
Customer Satisfaction Guarantee. Here's how it works: Intrends.com
stands behind every product it sells. If you aren't happy with a product
for any reason you may return the merchandise for exchange or refund.
Please see our return and exchange policies for more information. Our
guarantee applies to most of the items on our site. If an exception
applies, it will be noted on the product page. If you have any comments
or if we can help you in any way, please don't hesitate to contact us:
E-mail:
Info@intrends.com
Local phone: (866) 3-INTRENDS (346-8736)
Shipping:
Orders are generally shipped from our warehouse within 2-3 business days from the date of purchase via UPS Ground Shipping for all delivery destinations within the 48 contiguous United States. UPS Ground delivery typically takes 5-7 business days, but may often arrive sooner.
Return
Policy:
If you are not satisfied with your purchase, we will accept your return for a full refund and cover the cost of shipping if the item is returned within 14 days from the order date. We require all returned merchandise to be re-packed in its original product box with
its original packing materials. We also require you to include all
components, authenticity card, dust bag, and accessories. Please note
that products must be unworn and in the state you received them (Please
Note: all items are inspected prior to shipment and they are shipped in
New Condition). To ensure accurate and timely processing of your return,
please be sure to use the RMA# provided.
In addition, please
include the "Return Merchandise Authorization Number" inside the
shipping box. For your protection, we encourage you to send your return
via UPS or Insured Parcel Post. We will pay for return shipping if your
return is the result of an incorrect shipment by us, or a damaged or
defective product. We require you to pay for return shipping for any
other reason. CODs will not be accepted. Note that we pay only for
ground service on returned shipments unless authorized by our Customer
Service Center.
Here's the InTrends.com return process in four quick steps: Contact
our
Customer Service Center via e-mail, phone or fax and request a Return
Authorization number.
Please be sure to indicate whether you want a refund or a replacement.
E-mail:
Info@intrends.com
Local phone: (866) 3-INTRENDS (346-8736)
Exchange:
If you are
requesting a replacement or exchange for an item, an Intrends.com
Service Associate will request information from you in order to
facilitate the replacement order. The Associate will follow up with you
later, letting you know the expected delivery date for your replacement
item, when possible. The Associate also will provide you with a Return
Authorization, which contains Return Instructions, Return Information to
create your Shipping Labels. For your convenience we will not charge
restocking fee on one time exchange. Please contact us for more
information.
Refund Policy:
After we receive
the returned shipment and have inspected the item, we will process your refund within
7-14 business days (business days are Monday through Friday,
excluding holidays). We will apply the refund to the same credit card
you used to make your original purchase. Please note that the credit card credits might not
appear for up to 45 days after the return is applied, depending on the
internal policies of the institution that issued your credit card. If
you have any questions, please e-mail us.
Intrends.com will make the refund for the amount that originally was
paid for the item, plus tax, minus shipping and handling charges. If your return is the result of an incorrect
shipment by us or a damaged or defective product, we also will refund
the shipping charges. When an oversized item is returned for reasons
other than an incorrect shipment by us or a damaged or defective
product, the cost of return shipping will be deducted from the credit on
your original order. On occasion, we will issue a credit before a
product has been returned to us.
Damaged Shipment
Policy:
At InTrends.com, we
are 100% committed to our customer in selling only genuine
first-quality, designer fashions goods, and accessories. All items are
checked before and after leaving our warehouse. If you have received a
damaged or defective item, please contact us by phone within 48hrs of
receiving the item. We will be more than happy to assist you with a
replacement (if it is available), or a credit (if necessary). We are
open Monday through Friday, from 10:00 AM PST to 5:00 PM PST.
Authenticity Guarantee:
We guaranteed all of our products to be 100%
authentic or your money back. We back our guarantee for up to 15 days, please
contact us for detail.
InTrends.com
offers the finest in designer handbags, shoes, and accessories directly
from top Italian designer stores or authorized
resellers
complete with original receipts or invoices. All products offered is chosen with
the highest standards and quality. All
designer handbags, bags, purses, wallets, and shoes are fully guaranteed against defect,
faulty workmanship, and loss through shipping. All designer handbags, bags,
backpacks, wallets, purses, and shoes include authenticity labels or card, dust bag and/or
box (please see detail product description to what applies to each individual
product. Not all of the above applies to every model). Please contact our customer service representative for
more detail:
E-mail:
Info@intrends.com
Local phone: (866) 3-INTRENDS (346-8736)
Size Chart
Shoes
Men's Prada Shoes uses a
unique Prada sizing scale, the size on the Prada Box is smaller than the
actual US size. Example: if the Prada Box says size 9, it's actually US
size 10. If you are familiar with Prada shoes please choose the "Prada
size" of Prada shoes you have bought in the past. If you are not
familiar with Prada shoes, please contact us for information. Women's
Prada Shoes Women's Prada shoe sizes are expressed in the European size.
Thanks to our experience and know-how we have exactly converted these
sizes into the appropriate US size.
What about other
designers? Sizing varies depending on the manufacturer. For each brand
we have converted sizes into real US sizes. You will find the real US
size, close to the manufacturer's size in all sizing options. It's
simple: if you already purchased shoes by that particular manufacturer,
please select the manufacturer's size of items you bought in the past.
If you never purchased from the manufacturer, please use the conversion
chart below.
|
Size (US)
|
European Men's
|
European
Women's
|
|
5
|
37
|
35
|
 |
|
6
|
39
|
36
|
|
|
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7
|
40
|
37
|
|
|
|
7.5
|
41
|
37.5
|
|
|
|
8
|
41.5
|
38
|
|
|
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8.5
|
42
|
38.5
|
|
|
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9
|
43
|
39
|
|
|
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9.5
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43.5
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40
|
|
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10
|
44
|
41
|
|
|
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10.5
|
44.5
|
41.5
|
|
|
|
11
|
45
|
42
|
|
|
|
11.5
|
46
|
42.5
|
|
|
|
12
|
46.5
|
43
|
|
|
|
13
|
47.5
|
-
|
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Handbags
Often sizes can be found
by clicking on the image, as part of the product description. If you
can't find sizes, please contact us and we'll send you exact sizing for
the styles you are interested in.
Copyright:
All site design, text, code, graphics, interfaces, and the selection and
arrangements thereof, on the site are the property of Intrends.com or
their respective content suppliers and are protected by U.S. and other
international copyright laws, © 1998-2009, Intrends.
ALL RIGHTS RESERVED. Any
unauthorized use of the materials appearing on the Intrends's web site
is in violation of copyright, trademark, and other applicable laws and
could result in criminal or civil penalties.
Trademarks Intrends -
Intrends.com is/are trademark(s), trade name(s), or service marks of
Intrends. All such trademarks, trade names, and service marks are
proprietary to Intrends, and may not be used in connection with any
product or service that is not Intrends, in any manner that is likely to
cause confusion among customers or consumers, or in any manner that
disparages or discredits Intrends, without Intrends's written
permission. All other trademarks, product names, and company names and
logos are the property of their respective owners.
Our
Privacy Policy for the web site:
Intrends.com has created this privacy statement in order to demonstrate
our firm commitment to privacy. The following discloses our information
gathering and dissemination practices for our website. We use your IP
address to help diagnose problems with our server, and to administer our
Web site. Your contact information is used to contact you when
necessary (when you provide such information to us). This site contains
links to other sites. Intrends.com is not responsible for the privacy
practices or the content of such Web sites.
This site is hosted by
Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order
data. Yahoo! automatically collects order information but may only use
this information in the aggregate. If you accessed this store through
Yahoo! Shopping, Yahoo! also automatically collects information about
your shopping experience. Please see the
Yahoo! Privacy Policy
for more information about how Yahoo! uses this information.
Our site uses forms for
customers to request information, products, and services. We collect
visitor's contact information (like their email address) Contact
information from the order form is used to send orders and information
about our company to you. From time to time we run contests on our site
in which we ask visitors for contact information (like their email
address) and demographic information (like their zip code, age, or
income level). We use contact data from our contests to send users
information about our company. The customer's contact information is
also used to contact the visitor when necessary. You may contact us to
opt-out of any of our mailings we send!
SECURITY:
This site has security measures in place to protect the loss, misuse and
alteration of the information under our control. We do not have any
financial information about our business, or from our customers,
anywhere near our web site.
Our payment security through
state of art SSL (Secure Socket Layer) encryption which is an accepted
standard for transferring information securely across the Internet. It
encrypts data passed between the server and the browser, so that
unauthorized parties cannot intercept sensitive, confidential or
personal information, such as a phone number or address. Yahoo! Merchant
Solutions employs SSL to protect your customers' billing and shipping
information when it's submitted through your checkout pages, which helps
to ensure a reliable, secure shopping experience.
Our Insurance:
http://www.intrends.com/ has
been validated and is authentic and legitimately
accepts Credit Cards. (verification was provided by www.comodogroup.com)
InTrends.com, a Vespa Boutique Inc. company, holds a website identity
assurance warranty of $10,000. This means that you are insured for
up to
$10,000 when relying on the information provided by IdAuthority on this
site.
| Why is this site safer for
shoppers? By SqureTrade.com |
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BUYER PROTECTION: You may be covered
for up to $250 for any purchase you make on
this site using your credit card.
Tell me more
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CHOICE/OPT-OUT:
We give users the following options for removing their
information from our database to not receive future communications or to
no longer receive our service. You can send E-mail:
Info@intrends.com
CORRECT/UPDATE Your information:
This site gives users the following options for changing and modifying
information previously provided. E-mail:
Info@intrends.com
CONTACTING THE WEB SITE
If you have any questions
about this privacy statement, the practices of this site, or your
dealings with this Web site, you can contact:
E-mail:
Info@intrends.com
Local phone: (866) 3-INTRENDS (346-8736)
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